Terms of Service

1. Acceptance of Terms

By accessing or using the Bright Health Platform website and application (the "Service") operated by Bright Health Platform LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to all terms, do not use the Service.

2. Description of Service

Bright Health Platform is a privacy-first patient management platform designed for professional patient advocates. The Service provides tools for patient record management, care coordination, medication tracking, appointment scheduling, and related advocacy functions. Our security practices are designed to align with HIPAA standards, though use of the Service does not guarantee regulatory compliance.

3. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

4. Subscription and Payment

The Service is offered on a subscription basis at $29 per patient per month. By subscribing, you agree to:

• Pay all applicable fees based on the number of active patients in your account
• Authorize recurring charges to your selected payment method
• Fees are billed in advance on a monthly basis
• All fees are non-refundable except as required by law

We reserve the right to change pricing with 30 days' written notice to current subscribers.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the Service or other systems
• Introduce viruses, malware, or other harmful code
• Use the Service to store or transmit information that you do not have the right to access
• Share login credentials with unauthorized individuals
• Reverse engineer, decompile, or disassemble any aspect of the Service

6. Privacy and Security

We take a privacy-first approach to safeguarding the information you store in the Service. Our security controls are designed to align with the administrative, technical, and physical safeguard requirements of HIPAA (45 CFR Parts 160 and 164), as well as FTC health data breach notification rules. However, Bright Health Platform LLC does not operate as a "Business Associate" under HIPAA, and use of the Service does not establish HIPAA compliance for your organization. Enterprise subscribers may request a Data Processing Agreement upon request. You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations.

7. Data Ownership

You retain all rights to the data you enter into the Service. We do not claim ownership of your data. We will not access, use, or share your data except as necessary to provide the Service, comply with the law, or as outlined in our Privacy Policy and any applicable Data Processing Agreement.

8. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or security purposes. We will provide reasonable notice of planned downtime when possible.

9. Cancellation and Termination

You may cancel your subscription at any time. Upon cancellation:

• Your access to the Service will continue through the end of your current billing period
• Your data will remain accessible for 30 days after your subscription ends
• You may export your data in standard formats during the 30-day period
• After 30 days, your data will be permanently deleted in accordance with our data retention policies

We reserve the right to suspend or terminate your account if you violate these Terms, with notice when reasonably practicable.

10. Intellectual Property

The Service, including its design, features, code, documentation, and branding, is the property of Bright Health Platform LLC and is protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription term.

11. Limitation of Liability

To the maximum extent permitted by law, Bright Health Platform LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or profits, arising from your use of the Service. Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will be error-free, secure, or uninterrupted. The Service is not a substitute for professional medical, legal, or compliance advice.

13. Indemnification

You agree to indemnify and hold harmless Bright Health Platform LLC from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws provisions. Any disputes arising from these Terms shall be resolved in the courts of the State of Illinois.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify subscribers of material changes via email and by posting the updated Terms on this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions about these Terms of Service, please contact us at:

Bright Health Platform LLC
Email: hello @ brighthealthplatform.com